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The blessing and curse of superstar employees
Magic happens when all the ingredients of talent, determination, integrity, relationship building, innovation and team player blend perfectly into one individual. What emerges is a powerhouse employee...
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Be prepared to be uncomfortable
I receive Chris Carmichael’s “Weekend Reading” cycling coaching email. (Chris Carmichael is a retired professional cyclist, cycling coach, author and founder of Carmichael Training Systems …...
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True business success … or just an illusion
I’ve worked with businesses that, by all outward appearances, were enjoying great success. They possess good brand identities, impressive customer lists, great looking facilities, cool equipment (gotta...
View ArticleFinding your leadership voice
There are a multitude of personality and leadership style assessments you can consult to provide insights into how you process information and react in various situations. Some leaders are open and...
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A Case for Leadership Humility
I have always regarded any leadership role as an honor and a testament to the trust others have in an individual to take them to a place of opportunity. They trust the leader’s judgment. They trust the...
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Lesson of the extraordinary oil change
Graham Kenny of Edmonton, Alberta, brought his car to the local Lexus dealer for an oil change. There is nothing exciting about getting an oil change. Your car needs it; you sit and wait in a plastic...
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Thirteen No-Compromise Leadership Beliefs
We have all seen leaders with diverse leadership styles who are successful at inspiring and creating dynamic team cultures. Some have charisma; some do not. Some seek consensus; some do not. Some have...
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Shields Up, Thinking Closed
You can study, train and be coached to become a better leader. But that’s just the beginning. Here’s a non-negotiable Neilism: “Without a personal mandate to change your thinking and behavior,...
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How to get unstuck
Today’s MMWU is for all the leaders that keep wondering what opportunities exist over the horizon but never move toward it. It’s for all the leaders that choose to tread water and are realizing that...
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How to control your time bandits
You worked hard all day on a bunch of stuff. There were emails, phone calls, tasks, interruptions – and some fires that would have burned out of control had you not stepped up to play fireman. You’ve...
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How to lead through numbers. Not by them
It is true that numbers don’t lie…but they don’t tell the complete story either. The best example is “Net Profit” on a Profit & Loss Statement. You can get all excited when you see a nice net...
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Reigniting your leadership passion
Last July I completed the 77-mile Prouty Ride in New Hampshire. There were hills-a-plenty and I turned in an average speed that was so slow I don’t even want to share it. I have a top-of-the-line...
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Leaders are always a work in progress
Over twenty-one years ago, I founded Strategies to coach and train business owners in the disciplines of leadership, performance and growth. I am proud beyond words of my company. In 2008, I wrote a...
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2014: Home-stretch thoughts
Today is the first day of the last month of 2014. So far, you have eleven months of business in the history book this year. You’ve eaten your Thanksgiving feast. The craziness of the Holiday season is...
View ArticleTapping into Team Bonus
In every conceivable way, business is a competitive endeavor. You compete against other companies for market share. You compete to beat last year’s numbers. You compete to hit monthly and quarterly...
View ArticleEveryone is Accountable for Salon & Spa Customer Loyalty
Everyone is accountable for customer loyalty. Everyone. No-compromise. Yes, customer loyalty begins with leadership and that’s where the problem can begin. Leaders are notorious for going on those...
View ArticleSalon/Spa Scoreboards: Getting Everyone on the Same Page
At the top of every salon/spa owner’s wish list is, “How do I get everyone on the same page?” The only truly effective way to get everyone on that elusive same page is to have them all looking at that...
View ArticleAre You Willing to Go for Excellence in Your Salon/Spa?
When it comes to customer service and technical excellence, how great do you want your salon/spa to be? You probably answered something like, “Pretty darn great.” Now, describe in detail what that...
View ArticleClient Situations: Own Them Before They Own You
By Stan Bialecki, Guest Monday Morning Wake-Up Contributor Has this ever happened in your salon or spa? A client states that she’s not happy with her service or experience at your salon/spa. The...
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